These tools work. What started out a simple book in 1996 has gone on to become a series of books, training programs, audio-books, speeches and workshops delivered by trainers on four continents and used by more than 500 major corporations, small businesses and business schools around the world and by thousands of individuals. Why? Because people want more. Because they realize that while they can earn every degree under the sun they are almost worthless unless they can build trusting relationships with other people. .
