Mr. Boothman... is Dale Carnegie for a rushed
era.
THE BIG CITY
By JOHN TIERNEY
He had written a book titled "How to Make People
Like You in 90 Seconds or Less," but how could
anyone in New York take that seriously? What did a
guy born in England and now living in Toronto know
from our mean streets?
The author, Nicholas Boothman, rose to the
challenge and showed up Wednesday morning at
Grand Central Terminal. Give him 90 seconds, he
said, and he would charm anyone we encountered in
Midtown. If he could make friends here . . .
He was directed to the most unapproachable-looking
person in Grand Central: a tall, very pretty blond
woman standing alone in the center of the station,
apparently peeved at being kept waiting. She was
dressed in black from head to toe, arms crossed
protectively in front of her chest, face set in a stern
don't-even-think-of-hitting-on-me expression.
Mr. Boothman strolled over to her. He had dressed
to give off an air of authority (with a double-
breasted blue blazer) as well as approachability (red
loafers). His hands were above the waist with the
palms turned toward her so she could see he wasn't
carrying anything dangerous. He faced her with his
heart pointing at her heart ("There is magic in this,"
he writes). He made sure to smile and make eye
contact.
"Could I ask you a question?" he said, and she
nodded. "When you meet someone for the first time,
how can you tell whether or not to trust them?"
"Intuition," she said.
"How does that work for you?" he asked. Mr.
Boothman loves questions that start with "how" —
an "opening-up word," he calls it, because it invites
long, relaxed responses instead of the curt answers
you get with questions that start with "Do you" or
"Are you."
The woman was already smiling back at him, 15
seconds into the encounter. She launched into an
animated explanation of what kind of people earned
her trust — people like Mr. Boothman, obviously.
Mr. Boothman, who is 54, calls himself a practitioner
of neuro linguistic programming, a field he switched
to after a career in fashion and advertising
photography. He'd noticed during photo shoots that
some people instantly got along with everyone else, and
some people never did. "We decide within two seconds
how we're going to react to someone," he said. "We're
hard- wired to make snap judgments based on people's
body language."
Mr. Boothman's book, which was published last
November by Workman and is being translated into
seven languages, is Dale Carnegie for a rushed era — a
short manual on body language and conversational
tricks for those who don't have much time to win friends
and influence people. The techniques looked hokey on
the page, but not when Mr. Boothman put them into
practice Wednesday morning.
In short order he brought smiles to the faces of four
other commuters at Grand Central before moving on to
the 44th Street headquarters of the New York Yacht
Club. He didn't quite succeed in talking himself into the
club's inner sanctum, but he did have a long friendly
chat with the quartermaster at the front desk after
asking, "How do you like working here?"
After a stop at the Carnegie Deli, where he made friends
with two waiters and the manager, he descended into
the Columbus Circle subway station and fearlessly
accepted a new mission: get sightseeing advice from the
clerk at the token booth. As passers-by looked on in
amazement, the clerk leaned forward to him, turned up
the volume of the intercom and smiled as she discussed
the relative merits of the World Trade Center versus the
Empire State Building.
The final challenge was mission impossible: get shopping
advice from a clerk at a Duane Reade drugstore. Mr.
Boothman picked up a bottle of ibuprofen, made a slight
humming sound, and asked a clerk, "How can you tell
whether to take this or Tylenol?" Soon the clerk was
poring over the fine print of boxes on the shelves. After
five minutes of discourse on pain relievers, the clerk
offered to take Mr. Boothman back to the pharmacist for
more advice.
Mr. Boothman declined and headed back out on to the
formerly mean streets of New York. What had gone
wrong? Why had New Yorkers been so nice all day? Was
the city's reputation doomed?
"Everyone we met today could have been difficult," Mr.
Boothman said. "But people are willing to be cooperative
if you can get them to feel comfortable, and that's why
everyone we met today was great. New Yorkers are like
presents under the Christmas tree — open them up and
they're full of pleasant surprises."
Christmas presents? We may never live this down.